RETURN POLICY

RETURNS

Our policy lasts 14 days. If 14 days have gone by since receiving your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned:
- Heath and Personal Care Items
- Gift cards 
- Head Gear
- Undergarments 
- Sox

To complete your return, we require a receipt or proof of purchase.  Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after receiving

 

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection regarding your refund.

Failing to be approved for a refund maybe the result of a tear in the product, liquid spills, visible mark, and other personal damages.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 24 hours of approval.

All approved refunds are subjected to a restocking fee of 10% of the original paid price.

 

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us using our Contact Page.

 

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged due prior to using. If you need to exchange it for the same item, please message us using our Contact Page to receive an exchange ticket. Once received a ticket by email, send your item to:

LvL 10 Athletics Inc, Ticket #  
12 Glenmount Court
Whitby ON
L1N 5M8, Canada

 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be forwarded to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver (original method of payment) and he will find out about your return.

 

SHIPPING

To return your product, you need to contact us and receive a return ticket by email. Once you have received a return ticket number, you should mail your product to: 

LvL 10 Athletics Inc, Ticket #  
12 Glenmount Court
Whitby ON
L1N 5M8, Canada

You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return taxes and/or shipping paid by us will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. This is your responsibility.

If you have any further questions, please contact us using our Contact Page.